top of page
Working from Home

How to Claim Counselling and Therapy Sessions with Aviva Health Insurance: A Comprehensive Guide

Taking steps to claim counselling and therapy sessions through your Aviva health insurance can significantly benefit your mental health and well-being. Aviva offers robust coverage for mental health services, including counselling and therapy. This guide provides a detailed overview of how to make a claim and book sessions with a reputable accredidated therapist like Kellyanne Fitzgibbon using Aviva’s Mental Health Pathway.

​

​

Step 1: Understand Your Aviva Health Insurance Coverage


Before booking any sessions, it’s important to understand what your Aviva health insurance covers. Different plans offer varying levels of coverage for mental health services. Review your policy documents or log in to your Aviva member account to verify:

​

  • The number of counselling sessions covered annually.

  • The types of therapy included in your plan (e.g., cognitive behavioral therapy, psychotherapy).

  • Any requirements for pre-authorization or GP referrals.

  • Your co-payment obligations, if any.

 


Step 2: Obtain a GP Referral if Necessary
 

Certain Aviva plans may require a referral from a general practitioner (GP) to access mental health services. Check your policy details or contact Aviva customer service to determine if a referral is needed. If required, book an appointment with your GP to discuss your mental health concerns and obtain a referral.

​

​

Step 3: Access the Mental Health Pathway
 

Aviva’s Mental Health Pathway is a streamlined process to help you find and book therapy sessions. Here’s how to access it:

 

  • Log in to Your Aviva Account: Visit the Aviva website and log in to your member account.

  • Navigate to the Mental Health Pathway: Once logged in, go to the Mental Health Pathway section.

  • Start the Assessment: Begin by completing the initial mental health assessment. This helps Aviva understand your needs and recommend appropriate services.

​


Step 4: Use Aviva’s Website or App to Find a Therapist
 

After completing the assessment, you can search for accredited therapists and counsellors. Here’s how:

​

Using Aviva’s Website

​

  • Search for Therapists: Use the search tool to enter keywords like "counselling," "therapy," or "mental health." You can filter by location to find a therapist near you.

  • Select Kellyanne Fitzgibbon: In the search results, look for Kellyanne Fitzgibbon. Her profile should detail her qualifications, areas of expertise, and contact information. Kellyanne is a highly recommended therapist known for her empathetic approach and effective treatment methods.

 

Using the Aviva App
 

  • Download and Log in: Download the Aviva app from your app store and log in with your member credentials.

  • Access the Mental Health Pathway: Navigate to the Mental Health Pathway within the app.

  • Find a Therapist: Use the app’s search function to locate Kellyanne Fitzgibbon and review her profile.

​


Step 5: Contact Kellyanne Fitzgibbon

​

After selecting Kellyanne Fitzgibbon from Aviva’s website or app, contact her to inquire about availability and book your initial session. Mention your Aviva health insurance coverage during this conversation to ensure she can process your claim.

​

 

Step 6: Book Your Sessions

​

Once you’ve confirmed Kellyanne Fitzgibbon’s availability, schedule your counselling sessions. Make sure to:

​

  • Confirm the session details, including date, time, and format (in-person or virtual).

  • Discuss any necessary paperwork or forms required for Aviva claims.

​

​

Step 7: Submit Your Claim to Aviva

​

After attending your counselling sessions, you’ll need to submit a claim to Aviva for reimbursement. Here’s how:

 

  • Collect Documentation: Gather all necessary documents, including invoices and receipts from Kellyanne Fitzgibbon.

  • Submit Online: Log in to your Aviva account and navigate to the claims section. Follow the instructions to submit your claim online.

  • Mail Your Claim: Alternatively, you can mail your claim form and supporting documents to Aviva’s claims department.

​


Step 8: Track Your Claim Status

​

Once your claim is submitted, you can track its status through your Aviva member account. Aviva typically processes claims within a few weeks. If additional information is required, Aviva will contact you directly.


 

Overview

​

Claiming counselling and therapy sessions through your Aviva health insurance is a straightforward process that can greatly benefit your mental health. By understanding your coverage, using the Mental Health Pathway, and selecting a qualified accredited therapist like Kellyanne Fitzgibbon, you can access the support you need. Follow these steps to ensure a smooth and stress-free experience.

​

For more detailed information, visit the Aviva website or contact Aviva customer service.

bottom of page