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How to Claim Counselling and Therapy Sessions with Vitality Health Insurance: A Complete Guide

If you're seeking counselling and therapy sessions through your Vitality health insurance, you’re making an essential investment in your mental health. Vitality offers comprehensive coverage for mental health services, including counselling and therapy.

 

This guide will walk you through the process of making a claim and booking sessions with a trusted accredited therapist like Kellyanne Fitzgibbon using the Care Hub or the Vitality GP app.

 

 

Step 1: Understand your Vitality Health Insurance Coverage
 

Before you begin, it's crucial to understand your Vitality health insurance coverage. Different plans provide varying levels of coverage for mental health services.

 

Review your policy documents or log in to your Vitality member account to check:

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  • The number of counselling sessions covered per year.

  • The types of therapy included (e.g., cognitive behavioral therapy, psychotherapy).

  • Any requirements for pre-authorization or GP referrals.

  • Your co-payment obligations, if applicable.


 

Step 2: Obtain a GP Referral if Necessary
 

Certain Vitality plans may require a referral from a general practitioner (GP) to access mental health services. Check your policy details or contact Vitality customer service to determine if a referral is needed. If required, book an appointment with your GP to discuss your mental health concerns and obtain a referral.

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Step 3: Use Vitality’s Care Hub or Vitality GP App
 

Vitality provides two convenient platforms to find accredited therapists and counsellors: the Care Hub and the Vitality GP app. Here’s how to use them:

 

Using the Care Hub

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  • Log in to Your Vitality Account: Visit the Vitality website and log in to your member account.

  • Navigate to the Care Hub: Once logged in, go to the Care Hub section.

  • Search for Therapists: Enter keywords such as "counselling," "therapy," or "mental health" into the search bar. You can also filter by location to find a therapist near you.

  • Select Kellyanne Fitzgibbon: Look for Kellyanne Fitzgibbon in the search results. Her profile will provide details about her qualifications, specialisations, and contact information. 

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Using the Vitality GP App

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  • Download and Log in: Download the Vitality GP app from your app store and log in with your member credentials.

  • Book a Consultation: Use the app to book a consultation with a Vitality GP.

  • Discuss Your Needs: During the consultation, discuss your mental health needs and request a referral to a counsellor or therapist.

  • Get a Referral: The Vitality GP can provide a referral and help you find Kellyanne Fitzgibbon through the app.

 


Step 4: Contact Kellyanne Fitzgibbon


After selecting Kellyanne Fitzgibbon through the Care Hub or Vitality GP app, contact her to discuss availability and book your initial session. Mention your Vitality health insurance coverage to ensure she can process your claim.

 

 

Step 5: Book Your Sessions
 

Once you've confirmed Kellyanne Fitzgibbon's availability, schedule your counselling sessions. Ensure that you:
 

  • Confirm the session details, including date, time, and format (in-person or virtual).

  • Discuss any necessary paperwork or forms required for Vitality claims.

 

 

Step 6: Submit Your Claim to Vitality
 

After attending your counselling sessions, you’ll need to submit a claim to Vitality for reimbursement. Here’s how:

 

  • Collect Documentation: Gather all necessary documents, including invoices and receipts from Kellyanne Fitzgibbon.

  • Submit Online: Log in to your Vitality account and navigate to the claims section. Follow the instructions to submit your claim online.

  • Mail Your Claim: Alternatively, you can mail your claim form and supporting documents to Vitality’s claims department.

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Step 7: Track Your Claim Status
 

Once your claim is submitted, you can track its status through your Vitality member account. Vitality typically processes claims within a few weeks. If additional information is required, Vitality will contact you directly.

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Overview
 

Claiming counselling and therapy sessions through your Vitality health insurance is a simple and effective way to support your mental health. By understanding your coverage, using the Care Hub or Vitality GP app, and selecting a qualified therapist like Kellyanne Fitzgibbon, you can access the care you need. Follow these steps to ensure a seamless and stress-free experience.

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For more detailed information, visit the Vitality website or contact Vitality customer service.

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